State Farm® Insurance Agent Kimberly Shurtleff
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Galeana
July 17, 2026
5
out of
5
rating by Michael Galeana
"Daniel was the best!!! Gave me the best insurance for my vehicle. Definitely worth coming here!!"
We responded:
"Michael, thank you for taking the time to leave us a review! I'm happy to hear that Daniel was able to help you find the right insurance. We appreciate your support and are glad you chose us. Let us know if we can help with anything else!"
أحمد IOM
July 16, 2026
5
out of
5
rating by أحمد IOM
"I just purchased a policy from Daniel He was professional, and first time in my life, I buy an insurance and feel happy Saves me a lot of money
Good customer service
Really professional team
I recommend Daniel for you guys to speak with if you wanna get Insurance and you will see how much you’re gonna save money and you’re going to talk to professional agent"
We responded:
"Thank you! I'm glad to hear that Daniel made your first insurance purchase a happy experience and helped you save money. Our team takes pride in providing professional service, and it's wonderful to know you felt that. We appreciate your recommendation! Let us know if we can help with anything else!"
Kyen Torres
July 9, 2026
5
out of
5
rating by Kyen Torres
"Daniel was a huge help 10/10 give him a raise!"
We responded:
"Kyen, thank you for taking the time to leave us a review! I'm glad to hear that Daniel was able to assist you so well. We appreciate your feedback and support. Let us know if we can help with anything else!"
Dominic Shelden
July 8, 2026
5
out of
5
rating by Dominic Shelden
"I've been working with the Kimberly Shurtleff office for several years now. Our main point of contact is Janel Clum, who has guided us through changes to our policy with new cars/home move/etc. She's consistently quick to respond with clarity, and makes the entire process easy. Very thankful to have a provider who makes things easy for us!"
We responded:
"Thank you, Dominic! I'm really glad to hear that Janel has been able to assist you so effectively with your policy changes and make everything straightforward. We appreciate your trust in our office over the years. Feel free to reach out if you need anything else!"
Anni Jack
July 2, 2026
1
out of
5
rating by Anni Jack
"Adventures of adding an 18 year old driver to my policy while here for the summer.
1st: got estimate for $25ish per 6 months to add her via text messaging with State Farm/Shurtleff
2nd: got bill that charged for less than a month at almost $90 for June and a new bill that is over $35 more per month than my regular bill.
3rd: contacted the office/person who gave the estimate today and was told that it was out of her control after the estimate is given, it’s a big company and they just can’t let people know of the changes and if they do, the mail service is the mail service and they lose things. She said they could retroactively cancel and I said I would ask my daughter - we both agreed that she didn’t need to drive my car with the rate and she’d be at college soon.
4th: contacted the office back though no one wanted to pick up. On the 2nd attempt, the woman I haven’t spoken to informed me that my daughter can’t be removed because if you have a drivers license, you are required to have an auto policy even if you don’t have a car and won’t be driving. What the???
Waiting for response and action, but oh my goodness."
PeacockPete
June 6, 2026
5
out of
5
rating by PeacockPete
"Nicole is great at this office! I have a bunch of different policies, need to make changes frequently, and she always gets it figured out for me. And Kim is awesome, of course!"
We responded:
"PeacockPete, thank you for taking the time to leave us a review! I'm happy to hear that Nicole has been able to assist you with your policies and that you're satisfied with the service at our office. We appreciate your kind words about us. Feel free to reach out if you need anything else!"
dimitry goncharuk
May 9, 2026
5
out of
5
rating by dimitry goncharuk
"If you want fast and convenient ask for Kim she's the best"
We responded:
"Thank you, Dimitry! I'm happy to know you had a positive experience with our office. If you ever have more questions or need assistance, feel free to reach out. We’re here to help!"
Jessica Andrews
May 6, 2026
5
out of
5
rating by Jessica Andrews
"We are first time home buyers and Janel saved our LIVES!!! Almost quite literally lol she noticed a major error on our current home insurance and informed us we had the total wrong policy. It was a major difference in coverage and we would have been DONE for if she hadn't caught it!! Somehow it slipped past 4 other people. (And yes, we spent 2 days digging deep with our mortgage company, HOA and several other insurance agents to confirm that she was correct and not just selling coverage we didnt need) She is a whiz and a blessing in disguise! Very kind and knowledgeable and just a smart person! We were able to get the right coverage and put our minds at ease when we were losing them for a couple days!! We don't have enough good things to say about her. Thank you janel. Truly ❤️"
We responded:
"Thank you, Jessica, for sharing your experience! I'm so happy to hear that Janel was able to assist you with such a crucial aspect of your insurance needs. Her dedication and expertise truly make a difference, and I'm glad she could provide the peace of mind you needed. If there's anything else we can do for you, please don't hesitate to reach out. Thanks for choosing us!"
Dee Dee Emery
April 23, 2026
5
out of
5
rating by Dee Dee Emery
"Thank you Nicole for jumping through the hoops for me again this year for my soaping business! You’re awesome!"
We responded:
"Thank you, Dee Dee! I'm happy to hear that Nicole was able to assist you with your soaping business needs. We appreciate your trust in us and are always here to help. Let us know if there's anything else we can do for you!"
Mark Losh
April 23, 2026
5
out of
5
rating by Mark Losh
"Sarah was super helpful and informative. She explained some of my risk assessment levels of coverages and got all my policies coverage equalized. She was personable and easy to talk with. Thank you Sarah!"
We responded:
"Thank you, Mark! I'm happy to hear that Sarah was able to assist you effectively and make the process smooth. We appreciate your feedback and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
Pat Metzger
April 21, 2026
5
out of
5
rating by Pat Metzger
"Sarah took the time to explain all the policy changes and charges and answered all my questions"
We responded:
"Thank you for your review, Pat! I'm happy to hear that Sarah was able to provide clear explanations and answer all your questions. Our team is dedicated to ensuring you have a smooth experience. If there's anything else you need, feel free to reach out!"
Richard Wilson
April 21, 2026
5
out of
5
rating by Richard Wilson
"Very nice customer service. Was very helpful. Highly recommended."
We responded:
"Richard, thank you for your kind words! I'm glad you found our customer service helpful. Your feedback and recommendation is greatly appreciated. If there's anything else you need, don't hesitate to get in touch!"
Bikeguy Idaho
April 20, 2026
5
out of
5
rating by Bikeguy Idaho
"Sarah was very helpful getting my Daughter set up on our insurance! Very professional and informed. A pleasant experience!"
We responded:
"Thanks for choosing us for your insurance needs! We're so glad Kylee was able to provide you with the service you expect and deserve. We'll continue to work hard for your business and we appreciate you!"
Ginger Magers
March 29, 2026
5
out of
5
rating by Ginger Magers
"Sean was very knowledgeable and friendly. He explained everything quite well and began building the rapport. He went out of his way on a Saturday to help me. Thank you Sean!"
We responded:
"Thank you, Ginger! I'm happy to hear about your positive experience with Sean. It's wonderful that he was able to assist you on a Saturday and provide clear explanations. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Sheryl Skinner
March 23, 2026
5
out of
5
rating by Sheryl Skinner
"Sarah was very helpful and knowledgeable in helping me navigate changes to policies."
We responded:
"Thank you, Sheryl! I'm happy to hear that Sarah was able to assist you effectively with your policy changes. Our team is dedicated to providing knowledgeable support, and it's wonderful to know Sarah made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime!"
Nancy Paluso
March 20, 2026
5
out of
5
rating by Nancy Paluso
"I had a very positive experience working with Sean to purchase all of our insurance needs. Sean is respectful and very knowledgeable . He was able to answer all my questions and explain the difference between my previous policy coverage and what he could offer with State Farm. Very happy with how everything turned out."
We responded:
"Thank you for your review, Nancy! I'm glad to hear that Sean was able to assist you effectively and provide the information you needed. It's wonderful to know you're satisfied with your new coverage. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Cathy Welden - Kochaver
March 16, 2026
5
out of
5
rating by Cathy Welden - Kochaver
"I highly recommend this agency, especially the agent I worked with named Sean. He was delightful, professional and had a great sense of humor. He took care of all my insurance needs promptly and efficiently. I will enjoy talking with him whenever I need some help with my insurance."
We responded:
"Thank you, Cathy, for your wonderful recommendation! I'm glad to hear that Sean made your experience enjoyable and handled your insurance needs so efficiently. We appreciate your trust and look forward to assisting you whenever you need us. Let us know if there's anything else we can do for you!"
YoungYeezy
March 4, 2026
5
out of
5
rating by YoungYeezy
"Janel at State Farm provided excellent service. She was professional, responsive, and made the entire process smooth and stress free. I really appreciated how clearly she explained everything and how quickly she handled my questions. Highly recommend working with her!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Janel provided such excellent service and made everything smooth for you. It's great to know she was able to address your questions so efficiently. If you ever need anything else, feel free to reach out!"
Enayatullah Shadab
February 19, 2026
5
out of
5
rating by Enayatullah Shadab
"The staff in this agent are always awesome."
We responded:
"Thank you, Enayatullah, for your kind words! I'm happy to hear that our staff has made a positive impression on you. We’re always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Stephen Ross
February 6, 2026
5
out of
5
rating by Stephen Ross
"Nicole Padilla was exceptionally helpful. She sent me the document I requested right away."
We responded:
"Thank you, Stephen! I'm happy to hear that Nicole was able to assist you promptly. Our team is committed to providing efficient service. If you need anything else, feel free to reach out!"
Kelly Pruitt
February 6, 2026
5
out of
5
rating by Kelly Pruitt
"Very informative!"
We responded:
"Thank you, Kelly! I'm happy you found the information helpful. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Dustin Evans
February 4, 2026
5
out of
5
rating by Dustin Evans
"Nicole Padilla, is the best person to give me ton of information about her job and how She can help the customers like myself. You get a better plan and she is the nicest person. I’ve met over the phone for an insurance."
We responded:
"Thank you, Dustin! I'm delighted to hear that Nicole provided you with such valuable information and assistance. It's wonderful to know she made your experience pleasant and informative. If you ever have more questions or need further assistance, feel free to reach out!"
curtis stokes
January 29, 2026
5
out of
5
rating by curtis stokes
"If you're shopping for insurance or shopping for better rates on insurance talk to Vicky at State Farm at Kimberly Shirtleff State Farm agent. She's the best!"
We responded:
"Curtis, thank you for your fantastic review! I'm happy to hear that Vicky provided you with such excellent service. Our team is dedicated to helping you find the best insurance rates. Let us know if there's anything else we can do for you!"
Deanna Lemieux
January 29, 2026
5
out of
5
rating by Deanna Lemieux
"Excellent office and agent. Sarah and Nicole always provide clear information and great explanations"
We responded:
"Thank you, Deanna! I'm happy to hear that Sarah and Nicole have been helpful in providing clear information and great explanations. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Cycling for Sight
January 29, 2026
5
out of
5
rating by Cycling for Sight
"Nicole and entre office staff are so attentive"
We responded:
"Thank you! I'm happy to hear that Nicole and the entire team were attentive to your needs. We’re always here to assist you with any insurance questions or needs. Let us know if there's anything else we can do for you!"