State Farm® Insurance Agent Kimberly Shurtleff
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Stephanie Frazin
November 7, 2025
1
out of
5
rating by Stephanie Frazin
"This office keeps trying to reach out to me to get my business back. They have called and texted, I finally responded “stop” to the text and it said I would no longer receive text. Then, they called my elderly in-laws house to ask for me and my husband! They would have had to google my husband’s name to get that phone number as that number would not be on file."
Corrine Clark
November 6, 2025
5
out of
5
rating by Corrine Clark
"Daniel did a great job at lowering my rates! Quick and easy process, took under 10 minutes"
Heather Richard
November 4, 2025
5
out of
5
rating by Heather Richard
"I called to pay my bill and Sarah was so helpful let me know there was so much more they can help me with. So caring and compassionate. Thank you for all your help."
We responded:
"Thank you, Heather! I'm happy to hear that Sarah was able to assist you with such care and compassion. Our team is dedicated to providing helpful service, and it's great to know Sarah made a positive impact. If you need anything else, feel free to reach out!"
Alex Petersen
November 4, 2025
5
out of
5
rating by Alex Petersen
"Sarah was great she helped me with my questions and needs!"
We responded:
"Thank you, Alex! I'm happy to hear that Sarah was able to assist you with your questions and needs. Our team is dedicated to providing excellent service, and your feedback is appreciated. If there's anything else we can do for you, just let us know!"
Pineda Erin (Pineda Mom)
October 30, 2025
5
out of
5
rating by Pineda Erin (Pineda Mom)
"Sean was a pleasure to talk to very informative but not pushy which I appreciate someone explaining all of my options but not pushing me to take on more than what I need at the moment so I would recommend state farm to my friends and family that don't already have coverage with you guy's so thank you"
We responded:
"Thank you, Pineda Erin, for your wonderful feedback! I'm happy to hear that Sean provided you with the information you needed in a comfortable way. We truly appreciate your recommendation to friends and family. If you have any more questions or need assistance, feel free to reach out anytime!"
Don Courville
October 30, 2025
5
out of
5
rating by Don Courville
"I had the pleasure of working with Nicole Padilla she was extremely helpful and Pleasant so much so I bundled everything through her homeowners auto and health insurance and anytime I had a question or a problem. She was right there to help me.! I see a long relationship with me and State Farm and Nicole!"
We responded:
"Thank you, Don! I'm happy to hear about your positive experience with Nicole. It's wonderful that she was able to assist you with all your insurance needs. We look forward to continuing our relationship with you. If you ever have more questions or need assistance, feel free to reach out!"
Cheryl Robinson
October 24, 2025
5
out of
5
rating by Cheryl Robinson
"Superior, friendly, and helpful service. I was so impressed with Sarah Beveridge when she was sorting out the insurance for my parents' estate that I've decided to stay with State Farm for my insurance, but am switching to Kim Shurtleff's office from another agent."
We responded:
"Cheryl, thank you for your wonderful feedback! I'm delighted to hear that Sarah provided such impressive service for your parents' estate. We're excited to welcome you to our office and are committed to offering you the same friendly and helpful service. If you have any questions or need assistance, feel free to reach out anytime!"
Molly Rogers
October 23, 2025
5
out of
5
rating by Molly Rogers
"Nicole, has been so helpful any time we have called to inquire about insurance policy and claims, she is so thoughtful to follow up on our situation and check on how things are going for us. I would recommend this office to anyone."
We responded:
"Thank you, Molly! I'm happy to hear that Nicole has been so helpful and attentive to your needs. We truly appreciate your recommendation and are always here to assist you with any insurance questions or needs. Let us know if there's anything else we can do for you!"
Ramen Noodle48
October 22, 2025
4
out of
5
rating by Ramen Noodle48
"Sean was a great guy to work with. He wrote me a policy that increased my coverage and saved me money compared to the other insurance company I worked with. If you need a guy, ask for Sean."
We responded:
"Thank you for sharing your experience! I'm happy to hear that Sean was able to assist you with a policy that enhanced your coverage while also saving you money. If you have any more questions or need further assistance, feel free to reach out!"
Mary Adams
October 22, 2025
5
out of
5
rating by Mary Adams
"Sarah was very helpful in explaining aspects of my homeowners policy and amending my policy to include a recent addition to our home."
We responded:
"Thank you, Mary! I'm happy to hear that Sarah was able to assist you with your policy and make the necessary amendments. Our team is committed to providing clear and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
Eden Zuker
October 22, 2025
5
out of
5
rating by Eden Zuker
"Nicole went above and beyond for me, I super appreciate this office. My husband and I are lifelong customers."
We responded:
"Eden, thank you for your wonderful feedback! I'm so happy to hear that Nicole provided exceptional service. We truly appreciate your loyalty and are grateful to have you and your husband as lifelong customers. If there's anything else we can do for you, just let us know!"
Sophia Cruz
October 17, 2025
5
out of
5
rating by Sophia Cruz
"Nicole helped me out and made sure I had what I needed for my car insurance. She's awesome!"
We responded:
"Sophia, thank you for your wonderful feedback! I'm so happy to hear that Nicole was able to assist you with your insurance needs. She's truly a valuable part of our team. If there's anything else you need, feel free to reach out!"
suresh anandan
October 11, 2025
5
out of
5
rating by suresh anandan
"I had all my questions answered quickly and effortlessly. Sean Rosado was truly exceptional—one of the best customer service representatives I’ve ever interacted with. He was professional, respectful, efficient, and added a great sense of humor that made the experience enjoyable. Sean consistently goes above and beyond to support his clients. Kimberly, you have an outstanding team member in Sean—he deserves recognition and opportunities to continue growing (and perhaps even a well-earned raise!). Thank you, Sean, for making my experience seamless and positive!"
We responded:
"Thank you, Suresh, for your wonderful feedback! I'm delighted to hear that Sean provided such exceptional service and made your experience enjoyable. We truly value his dedication and professionalism, and your kind words mean a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
Deb Benson
October 10, 2025
5
out of
5
rating by Deb Benson
"She was in the know of all of the insurance information that I needed and also life insurance for myself. I was impressed that she saved me the money for both of my policies. Thanks for the great service."
We responded:
"Thank you for your review, Deb! I'm happy to hear that you found the insurance information helpful and that we could assist with your policies. It's great to know we could help you save money. Let us know if there's anything else we can do for you!"
Suad Aj
October 10, 2025
5
out of
5
rating by Suad Aj
"Thanks for the help. He was friendly and explained everything in detail. Thank you very much for the help."
We responded:
"Thank you, Suad, for your kind words! I'm happy to hear that you had a positive experience and that everything was explained clearly. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Yolanda Rodriguez
October 8, 2025
5
out of
5
rating by Yolanda Rodriguez
"I made a call to State Farm with a concern and spoke to Sarah, she was so helpful in answering my questions and set me at ease regarding my billing statement. Tack you Sarah"
We responded:
"Thank you so much, Yolanda, for sharing your experience! I'm happy to know that you found our meeting informative and that we could provide detailed explanations of your policies. It's wonderful to hear that you felt comfortable and unrushed. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Your recommendation means a lot!"
Gabby
October 2, 2025
1
out of
5
rating by Gabby
"Do not cold call me and send me quotes I didn't ask for when I don't even own those cars. I want NOTHING to do with state farm insurance again, ever."
We responded:
"Dear Gabby, Thank you for sharing your feedback. We sincerely apologize for any frustration or inconvenience caused by our outreach. Our intention is always to provide helpful information, never to intrude or cause discomfort. We respect your wishes and appreciate the opportunity to address your concerns. If there is ever anything we can do to assist you in the future, please don’t hesitate to reach out. With integrity and respect, Kimberly Shurtleff State Farm Insurance Agent"
Caleb Stutzman
September 26, 2025
5
out of
5
rating by Caleb Stutzman
"I was able to set up my account and have all my questions answered with incredible speed and ease. Sean Rosado was absolutely Incredible. I have spoke with very few customer service reps that handle, respect, and serve their people as well as Sean. He was humorous, respectful, and quick to the point. As a note for Kimberly, this is a valuable asset you should not wanna lose and should give more opportunities to thrive and grow. I think a raise is needed for him. Thanks from one of your newest clients."
We responded:
"Thank you, Caleb! I'm happy to hear that Sean provided such excellent service and made your experience smooth and enjoyable. We truly value his contributions and appreciate your feedback. If you have any more questions or need assistance, feel free to reach out anytime!"
Juan Martinez
September 22, 2025
5
out of
5
rating by Juan Martinez
"Shawn did a amazing job and and absolutely killed it he was more then helpful and made sure I was good to go and answered all my questions highly recommend him"
We responded:
"Thank you, Juan! I'm happy to hear that Sean provided such excellent service and answered all your questions. We appreciate your recommendation and are always here to help with any insurance needs you may have. Let us know if there's anything else we can assist you with!"
Kirsten Ann Hessenthaler
September 21, 2025
5
out of
5
rating by Kirsten Ann Hessenthaler
"I needed help with getting a document I couldn’t find in the app. Nicole was super helpful and got me what I needed in a timely manner!"
We responded:
"Thank you, Kirsten Ann, for sharing your experience! I'm happy to hear that Nicole was able to assist you promptly with your document needs. Our team is dedicated to providing excellent service. If there's anything else you need, feel free to reach out!"
Jimmy Daniel
September 19, 2025
5
out of
5
rating by Jimmy Daniel
"Great people great service I don't know how you can do better"
We responded:
"Thank you, Jimmy! I'm happy to know you had a positive experience with our team and service. We're committed to maintaining this level of excellence. If there's anything else we can assist you with, just let us know!"
Farrah Norton
September 19, 2025
5
out of
5
rating by Farrah Norton
"Sean is amazing and so helpful! He helped me find an insurance plan that is perfect for me and also saved me money! Couldn't be more thankful."
We responded:
"Farrah, thank you for your wonderful feedback! I'm happy to hear that Sean was able to assist you in finding the right insurance plan and save you money. We appreciate your trust in us. If you need anything else, feel free to reach out!"
K MO
September 17, 2025
5
out of
5
rating by K MO
"Agent Nicole Padilla was very helpful and responsive when I needed to add a new car to my policy very quickly!"
We responded:
"Thank you! I'm happy to hear that Nicole was able to assist you promptly with your policy. Our team is dedicated to providing responsive and helpful service. If you need anything else, feel free to reach out!"
Gene Denton
September 15, 2025
5
out of
5
rating by Gene Denton
"I feel Nicole help me out over the phone to adjust my odometer reading cuz I did it a little bit high so it was the wrong odometer reading and she fixed that for me and I gave her the writer odometer reading and she fixed it for me very quickly and it was to drive safe meters that I got in my truck excuse me and she was very courteous she was very on top of things and I appreciate it very well of being with Kimberly shurtleff of State farms insurance and Kimberly shurtleff is also very amazing because when I first got my insurance through them that's who I talk to for sure and they've always been kind courteous and they've been right on top of things especially Nicole too I appreciate you guys have been with you guys for a long time and I've been very happy with your guys' service to me and I think a lot of people should go to State farm because they treat you right"
We responded:
"Thank you, Gene! I'm glad to hear that Nicole was able to assist you promptly with your odometer reading adjustment. It's wonderful to know that you find our team courteous and attentive. We truly appreciate your loyalty and are happy to have you with us. If there's anything else we can do for you, just let us know!"
Mista j
September 15, 2025
5
out of
5
rating by Mista j
"So I wanted to give 6 stars but can only do five. Wanted to thank all the amazing folks at kimberly shurtleff State farm and give huge props to Nicole and Jessie for always going above and beyond for customers like me. So thank you and keep up the great work insuring us drivers...."
We responded:
"Marcus, thank you for your fantastic review! I'm really happy to hear that Nicole and Jessie have made such a positive impact on your experience with us. Your kind words motivate us to continue providing excellent service. If there's anything else we can do for you, just let us know!"